FAQs

FAQs

Q: What are your Holiday Business Hours?

A: Both of our locations will be closed December 24th-25th and again December 31st – January 1st. Happy Holidays!

Q: What are your hours?

A: 9am – 5pm Monday – Friday; 9am – 12pm Saturday

Q: How soon should I place my order?

A: As soon as possible.  Some items are more popular than others and thus get booked faster.

Q: How do I place my order?

A: By fax, email, or phone call.  Online quotes do not reserve the items.

Q: How late can I adjust my order?

A: 72 hours prior to the delivery/pick up date.

Q: What is the time period of a rental?

A: A typical one day rental covers 3 business days (1 to pick up/deliver, 1 to use, and 1 to drop off/pick up).

Q: Where do I pick up my order?

A: 6915 Morrison Place, in Madeira.

Q: Who loads my vehicle when I pick something up?

A: We do.  However, it is a good idea to make sure you have help lined up on your end.  You might also bring tie-down rope and pads when picking up tables and chairs.  Please measure your vehicle to see how well a table may fit into it before you come for your order.  Not that Camargo Rental is not responsible for any damages inccured while loading or unloading your vehicle.

Q: Will a 5′ round table or 6′ round table fit in my car?

A: No, we recommend a pick up truck or full size van. We suggest you have us deliver 6′ round tables.

Q: Do you have a minimum order size for delivery?

A: No. We can deliver any size order.  A delivery charge applies.

Q: Do I need to return my dishes clean?

A: Yes, all dishes must be returned clean (rinsed with no residue) or there is a 40% cleaning charge.

Q: Do you accept Checks?

A: No. Camargo Rental accepts only credit cards as form of payment for all rental items.

Q: When do I make my final payment?

A: Full payment via Credit Card is due at time of customer pick up, or 48 hours prior to delivery.

Q: Can I receive a refund for unused rental items?

A: No, Camargo Rental does not refund for unused items.

Q: Can I return rented items before you open or after you close?

A: We do not recommed this.  You are responsible for your items until we check them in.  Items dropped off before or after hours are your responsibilty.

Q: Can you help me plan my event?

A: Yes! We have well trained professionals who will be happy to sit down with you and help plan all your event needs.

Q: Do you offer set up and breakdown service for equipment?

A: Yes, at an additional charge we can set up tables, chairs, platforms and more.

Q: Why rent at all?

A: Renting is a great way to save money from buying items.  Also, you don’t have the long term storage issues, and at Camargo Rental, you have a choice of a wide variety of items to choose from.  So, each time you rent, you can try a different item!

Q: What tent sizes do you have?

A: We have a very wide selection of tent sizes.  Please call an event specialist so they can help you determine what size would be best based upon your specific event.

Q. What is a damage waiver?

A. The damage waiver covers only accidental damage and is not insurance.  The cost for the damage waiver is 10% of the entire rental order.  Please read #7 on our Rental Terms and Agreements for a full description.

Photo is for style purposes only and may not necessarily depict size of item selected